FAQs
FREQUENTLY ASKED QUESTIONS
YOU CAN USE THIS AREA TO CONSULT THE FAQ’S.
CARE GUIDE
EACH LEATHER IS UNIQUE AND HAS BEEN CAREFULLY SELECTED BY OUR TEAM. ITS IRREGULARITIES AND COLOR VARIATIONS ARE NATURAL, SO ANY QUIRKS ARE VIEWED AS THE CHARACTERISTIC OF THE LEATHER'S NATURAL APPEAL.
AS WITH ALL NATURAL MATERIALS, LEATHER NEEDS SPECIAL CARE TO PRESERVE THE ORIGINAL CONDITION OF THIS PIECE SO FOLLOW THESE RECOMMENDATIONS TO HELP KEEP YOUR LEATHER ACCESSORY IN PERFECT CONDITION.
• KEEP YOUR PRODUCT AWAY FROM COSMETICS, WATER, AND DIRECT SOURCES OF LIGHT AND HEAT.
• ALWAYS KEEP IT STORED IN ITS POUCH IN A DRY PLACE.
• ENSURE YOUR LEATHER PRODUCT IS NOT ALLOWED TO RUB AGAINST OTHER MATERIALS, TO REDUCE
ANY RISK OF COLOR TRANSFERENCE AND TO RETAIN ITS SPECIAL FINISH.
• DAMPNESS, HUMIDITY AND SHOULD BE AVOIDED. IF YOUR JEREMIE ST.CROIX PRODUCT DOES BECOME
WET, BLOT THE EXCESS MOISTURE WITH A SOFT, LIGHT COLORED CLOTH; STUFF IT WITH TISSUE PAPER, AND LEAVE IT TO DRY NATURALLY.
• DON’T OVERFILL TO HELP RETAIN ITS SHAPE.
• ALWAYS REFER STAINS TO A SPECIALIST LEATHER CLEANER!
PLEASE USE OUR SIGNATURE SILHOUETTE SWATCH OF MATERIAL USED FOR YOUR PRODUCT AS A TESTER PRIOR TO APPLYING ANY SUBSTANCES OR CARE TECHNIQUES ON SURFACE OF PRODUCT.
TO PRESERVE THE QUALITY AND THE BEAUTY OF YOUR PRODUCT, WE RECOMMEND THAT YOU USE
THE GUIDELINES SPECIFIC TO MATERIAL OF PRODUCT:
PRODUCT CARE GUIDE
SMOOTH & GRAINED LEATHERS
OUR SMOOTH & GRAINED LEATHERS NEED REGULAR CARE. THEY SHOULD NOT BE EXPOSED TO DIRECT SUNLIGHT OR HUMIDITY FOR EXTENDED PERIODS. CLEAN WITH THE HELP OF A SOFT AND DAMPENED CLOTH. ONCE THE LEATHER IS DRY, YOU MAY POLISH IT IN CIRCULAR STROKES USING A COLORLESS WAX AND A SOFT CLOTH.
TANNEDLEATHERS
VEGETABLE-TANNED LEATHERS: HIGH QUALITY IS OBTAINED THROUGH APPLIED RESEARCH INTO TRADITIONAL TANNING TECHNIQUES. AS THE LEATHER IS NOT ARTIFICIALLY TREATED, IT IS SUBJECT TO NATURAL OXIDATION, RESULTING IN VISIBLE COLOR CHANGES OVER TIME. CLEAN WITH THE HELP OF A SOFT AND DAMPENED CLOTH. ONCE THE LEATHER IS DRY, YOU MAY POLISH
IT IN CIRCULAR STROKES USING A COLORLESS WAX AND A SOFT CLOTH.
SUEDE LEATHERS
THE SUEDE LEATHERS ARE AMONG THE MOST SENSITIVE. EXTREME CARE MUST BE TAKEN, PARTICULARLY WITH WATER OR RAIN AS COLOR MAY FADE OR STAIN. TO PRESERVE THE VELVETY TEXTURE OF THESE LEATHERS, GENTLY RUB THEM WITH A SOFT BRUSH. IF YOUR PRODUCT HAS BEEN IN CONTACT WITH WATER, ALLOW FOR IT TO DRY BEFORE CLEANING. TAKE SPECIAL CARE TO MINIMIZE THE TENDENCY TO LOSE TEXTURE AND COLOR OVER TIME. HOWEVER, THIS CANNOT BE ELIMINATED. WE ALSO ADVISE YOU TO BE CAREFUL WHEN WEARING COLORED CLOTHING WITH LIGHT COLORED BAGS.
PATENT LEATHERS
PATENT LEATHERS ARE PRODUCED USING COMPLEX DYEING TECHNIQUES. THEY ARE INDEED VERY DELICATE AND MUST BE CLEANED WITH A SOFT DAMPENED LIGHT COLORED CLOTH AND THEN DRIED WITH A CLEAN DRY CLOTH. DO NOT STORE PRODUCTS IN ANY KIND OF PLASTIC BAG. TO AVOID POTENTIAL COLOR MIGRATION, DO NOT PLACE PATENT LEATHER PRODUCTS IN PROLONGED CONTACT WITH OTHER MATERIALS. AVOID PLACING THEM NEAR SOURCES OF HEAT OR IN CONTACT WITH ANY ALCOHOL DERIVATIVES.
PRINTED LEATHERS
PRINTED LEATHERS ARE CREATED WITH DIGITAL PRINTING. THEY CAN BE CLEANED WITH A SOFT AND DAMPENED CLOTH.
METALIZED LEATHERS
THESE ARE MADE FROM LEATHER UPON WHICH A LIGHT FILM OF METAL IS APPLIED. OWING TO THESE CHARACTERISTICS, AVOID CONTACT WITH ANY ALCOHOL DERIVATIVES AND AVOID ANY POTENTIAL SCRATCHING OR CHAFING. CLEAN WITH THE HELP OF A SOFT AND DRY CLOTH. THEY CAN ALSO BE POLISHED IN CIRCULAR STROKES USING COLORLESS WAX AND A SOFT CLOTH.
GLITTER LEATHERS
THESE ARE MADE FROM LEATHER UPON WHICH A FILM OF GLITTER IS APPLIED. OWING TO THESE CHARACTERISTICS, AVOID CONTACT WITH ANY ALCOHOL DERIVATIVES AND AVOID ANY POTENTIAL SCRATCHING OR CHAFING. CLEAN WITH THE HELP OF A SOFT AND DRY CLOTH.
PRECIOUS LEATHERS
JEREMIE ST.CROIX USES VARIOUS TYPES OF ANIMAL SKINS. THEY SHOULD BE CARED FOR WITH A SOFT AND DRY CLOTH, AND THEN POLISHED IN THE DIRECTION OF THE SCALES USING A COLORLESS WAX. ANY IRREGULARITIES IN THESE PRECIOUS SKINS SHOULD BE CONSIDERED AS AN INDICATOR OF VALUES.
TEXTILES
THE TEXTILES USED ARE MADE USING TRADITIONAL WEAVING, CUTTING, AND SEWING TECHNIQUES THAT ARE HIGHLY SENSITIVE TO FRAYING. TRY TO AVOID SCRATCHING OR SCRUBBING OF ANY KIND TO PRESERVE THE THREADS.
METALIZED TEXTILES
METALIZED TEXTILES ARE A TEXTILE BASE UPON WHICH A LIGHT FILM OF METAL IS APPLIED. OWING TO THESE CHARACTERISTICS, AVOID CONTACT WITH ANY ALCOHOL DERIVATIVES AND AVOID ANY POTENTIAL SCRATCHING OR CHAFING. CLEAN WITH THE HELP OF A SOFT AND DRY CLOTH.
EMBELLISHMENTS
THESE PRODUCTS ARE COMPOSED USING BEADS, SEQUINS, AND STONES ONTO THE MATERIAL. AS SUCH, THIS PARTICULARLY DELICATE APPLICATION CAN RESULT IN VERY FINE IRREGULARITIES. WHEN NOT HANDLED DELICATELY, THE EMBELLISHMENT MAY LOOSEN AND FALL OFF. HOWEVER, THIS IS NOT AN IMPERFECTION AS IT IS THE INHERENT NATURE OF THIS MATERIAL. CLEAN GENTLY WITH THE HELP OF A DRY CLOTH.
PLACING AN ORDER ON JEREMIESTCROIX.COM
PLACING AN ORDER ON JEREMIESTCROIX.COM
IN ORDER TO PLACE YOUR ORDER ON JEREMIESTCROIX.COM, PLEASE DO THE FOLLOWING:
BROWSE OUR PRODUCT CATALOGUE
USE OUR NAVIGATION MENU TO DISCOVER A PRODUCT CATEGORY OR OUR SPECIAL SELECTIONS. IF
YOU ARE LOOKING FOR A SPECIFIC ITEM, YOU CAN USE OUR INTERNAL SEARCH BAR OR OUR
FILTERS.
GET DETAILED INFORMATION ABOUT A PRODUCT
FOR EACH PIECE, YOU WILL FIND A PRODUCT PAGE WITH AVAILABLE SIZING AND COLOR OPTIONS.
UNDER MORE DETAILS, YOU WILL FIND A DETAILED DESCRIPTION OF THE PIECE AND ITS COMPOSITION. YOU MAY ALSO CLICK ON THE PRODUCT IMAGE TO ENLARGE IT.
AN ESTIMATED DELIVERY DATE, OR SHIPPING DATE FOR PRE-ORDERS IS SHOWN ON ALL PRODUCT PAGES TO PROVIDE A PROJECTED TIMEFRAME AS TO WHEN YOU’LL RECEIVE YOUR ORDER.
PROCEED TO PURCHASE
- ON THE PRODUCT PAGE, SELECT THE COLOR AND SIZE YOU WISH TO ORDER
- ADD THE PRODUCT TO YOUR SHOPPING CART BY CLICKING ON “ADD TO CART” OR “PRE-ORDER”
- ONCE YOU’VE FINISHED SELECTING YOUR PURCHASES, CLICK ON “CART”
- ON THE SHOPPING CART PAGE, BEFORE PROCEEDING TO PAYMENT, PLEASE ENTER YOUR EMAIL ADDRESS IN THE ORDER TO CREATE OR LOG IN TO YOUR ACCOUNT.
THIS WILL ALLOW YOU TO ADD THE ORDER TO YOUR PURCHASE HISTORY SO YOU CAN EASILY TRACK IT.
- THEN CHOOSE YOUR DELIVERY METHOD. DEPENDING ON WHAT YOU HAVE ORDERED, A SPECIFIC DELIVERY DATE WILL BE PROVIDED. THEN ENTER THE DELIVERY ADDRESS
- SELECT THE GIFT OPTION IF NECESSARY AND THEN ADD THE PAYMENT INFORMATION ON THE NEXT PAGE.
- CHECK THAT YOU HAVE CORRECTLY ENTERED ALL YOUR DETAILS, THEN CLICK ON THE “PURCHASE” BUTTON. WITHIN A FEW MINUTES, YOU’LL RECEIVE A CONFIRMATION EMAIL CONTAINING ALL OF YOUR ORDER DETAILS.
ONCE YOUR ORDER HAS BEEN SHIPPED, YOU’LL RECEIVE A SECOND EMAIL WITH A TRACKING NUMBER SO YOU CAN TRACK YOUR DELIVERY. IF YOUR ORDER IS BEING DELIVERED IN-STORE, YOU
WILL RECEIVE AN EMAIL TO INFORM YOU WHEN YOUR ORDER IS AVAILABLE TO COLLECT.
IF YOU NEED HELP OBTAINING MORE INFORMATION ABOUT OUR PRODUCTS, REQUIRE ASSISTANCE PLACING AN ORDER OR HAVE ANY QUESTIONS, PLEASE CONTACT OUR CLIENT SERVICE.
PAYMENT
JEREMIESTCROIX.COM ACCEPTS THE FOLLOWING PAYMENT METHODS:
CREDIT OR DEBIT CARDS: VISA, MASTERCARD, AMERICAN EXPRESS, UNION PAY
THE TOTAL WILL BE CHARGED TO YOUR CARD WHEN THE ORDER IS COMPLETE.
PLEASE NOTE APPLE PAY AND GOOGLE PAY IS OFFERED AS PAYMENT OPTION
PAYPAL
EASILY SHOP ONLINE WITHOUT HAVING TO ENTER YOUR CREDIT CARD DETAILS ON THE WEBSITE. YOUR ACCOUNT WILL BE CHARGED ONCE THE ORDER IS COMPLETED.
TO CREATE A NEW PAYPAL ACCOUNT, PLEASE VISIT PAYPAL.COM.
FOR YOUR SECURITY, THE BILLING NAME AND ADDRESS MUST MATCH THE CREDIT CARD OR OTHER METHOD USED FOR PAYMENT. ANY PAYPAL ACCOUNT USED MUST BE IN THE NAME SHOWN ON YOUR GOVERNMENT ISSUED IDENTIFICATION DOCUMENT. FOR PRE-ORDERS. JEREMIE ST.CROIX RESERVES THE RIGHT TO CANCEL ANY ORDER THAT DOES NOT COMPLY WITH THIS OR WITH OUR OTHER SECURITY CRITERIA.
PLEASE NOTE PAYPAL IS NOT OFFERED AS PAYMENT OPTION FOR PRE-ORDERS.
PAYMENT FOR PREORDERS
JEREMIESTCROIX.COM ACCEPTS THE FOLLOWING PAYMENT METHODS:
CREDIT OR DEBIT CARDS: VISA, MASTERCARD, AMERICAN EXPRESS, UNION PAY
THE TOTAL WILL BE CHARGED TO YOUR CARD WHEN THE ORDER IS COMPLETE.
PREORDERS REQUIRE FULL PAYMENT.
PLEASE NOTE THAT APPLE PAY AND GOOGLE PAY, AND PAYPAL ARE NOT AVAILABLE FOR PRE-ORDERS.
PAYMENT ISSUES
DECLINED PAYMENT:
BEFORE PAYING FOR YOUR ORDER, PLEASE MAKE SURE THAT:
- THE CARD AND BILLING INFORMATION YOU HAVE ENTERED IS CORRECT: THAT YOUR 16-DIGIT CODE IS CORRECT AND YOU HAVE SELECTED THE CORRECT CARD TYPE
- THE 3 OR 4-DIGIT CODE IS CORRECT
- YOUR SELECTED CARD OR PAYMENT METHOD IS STILL VALID AND HAS NOT EXPIRED
- YOU HAVE THE NECESSARY FUNDS FOR THE PURCHASE AMOUNT
- THE SECURITY BLOCK SETTING HAS BEEN TEMPORARILY DEACTIVATED BY THE CREDIT COMPANY BECAUSE THE BILLING COMES FROM ABROAD
- FOR SECURITY REASONS, OUR WEBSITE WILL ALLOW THREE PURCHASE ATTEMPTS WITH THE SAME CARD. IF THE PURCHASE IS NOT SUCCESSFUL, WE RECOMMEND A NEW CREDIT CARD IS USED OR TO RETRY AFTER 24 HOURS.
IF YOU HAVE SAVED YOUR PAYMENT DETAILS, WE ALSO RECOMMEND THAT YOU DO THE FOLLOWING:
- CHECK THAT THE BILLING ADDRESS MATCHES THE CARD OR PAYMENT METHOD USED
- YOU CAN DIRECTLY UPDATE THESE DETAILS IN THE MY ACCOUNT SECTION OR ADD A NEW CARD WHEN YOU GO TO PAY
INVOICE AND TAX INFORMATION
JEREMIESTCROIX.COM
ISSUES A RECEIPT FOR EACH ORDER PLACED. YOU WILL BE ABLE TO DIRECTLY DOWNLOAD THIS DOCUMENT FROM YOUR JEREMIESTCROIX.COM ACCOUNT ONCE YOUR ORDER HAS BEEN SHIPPED OR MADE AVAILABLE IN STORE.
ONCE YOUR ORDER IS CONFIRMED, YOU WILL NOT BE ABLE TO CHANGE THE INFORMATION YOU HAVE ENTERED. IN ORDER TO GET A COPY OF YOUR RECEIPT, PLEASE CONTACT OUR CLIENT SERVICE OR LOG IN TO YOUR YSL.COM ACCOUNT.
SHIPPING INFORMATION
SHIPPING METHODS AND COST
ALL JEREMIESTCROIX.COM ORDERS ARE GIFT WRAPPED IN SIGNATURE PACKAGING AND SHIPPED SECURELY IN A NEUTRAL CARDBOARD BOX.
JEREMIESTCROIX.COM OFFERS THE FOLLOWING DELIVERY METHOD(S):
- STANDARD DELIVERY: 7 TO 10 WORKING DAYS DEPENDING ON LOCATION - COMPLEMENTARY
- EXPRESS DELIVERY: 2 TO 4 WORKING DAYS - COMPLEMENTARY
EXPRESS DELIVERY :
UPS AND DHL ARE OUR MAIN CARRIERS. YOU WILL RECEIVE AN EMAIL WITH YOUR TRACKING NUMBER AS SOON AS YOUR ORDER HAS BEEN SHIPPED.
FOR SECURITY REASONS, YOUR ORDER WILL BE DELIVERED AGAINST A SIGNATURE. THE CARRIER WILL MAKE THREE DELIVERY ATTEMPTS. AFTER THE THIRD ATTEMPT, THE PACKAGE WILL BE RETURNED TO OUR WAREHOUSE.
KINDLY NOTE THAT THE PRODUCTS IN YOUR ORDER CAN BE SHIPPED SEPARATELY AT NO ADDITIONAL COST. IN THIS CASE, YOU WILL RECEIVE A CONFIRMATION EMAIL AS SOON AS EACH PACKAGE IS SHIPPED WITH A DEDICATED TRACKING NUMBER. IF YOU HAVE ANY FURTHER QUESTIONS, PLEASE CONTACT OUR CLIENT SERVICE.
UPON DELIVERY, PLEASE ENSURE THAT THE PACKAGE IS NOT DAMAGED IN ANY WAY.
ANY EXTERNAL DAMAGE MUST BE IMMEDIATELY REPORTED IN WRITING ON THE CARRIER'S DELIVERY DOCUMENTS, UNDER YOUR SIGNATURE, INDICATING THE CONDITION OF THE PARCEL (DAMAGED PARCEL, OPEN BOX, ETC.).
HERE IS A KINDLY REMINDER: ONCE YOUR ORDER HAS BEEN CONFIRMED, YOU WILL NO LONGER BE ABLE TO MODIFY YOUR DELIVERY ADDRESS.
INDEED, AS ALL ORDERS ARE PROCESSED AUTOMATICALLY, WE ARE UNABLE TO MODIFY SHIPPING AND DELIVERY TIMES.
DELIVERIES ARE MADE FROM MONDAY TO FRIDAY, EXCEPT ON PUBLIC HOLIDAYS.
UPS AND DHL OFFER A DELIVERY RESCHEDULING SERVICE.
DELIVERY LEAD-TIMES
DELIVERY TIME FROM WAREHOUSE IS 7 TO 10 BUSINESS DAYS (EXCLUDING PRE-ORDERS).
YOU WILL RECEIVE AN EMAIL AS SOON AS YOUR ORDER HAS BEEN SHIPPED.
YOU CAN CHECK THE STATUS OF YOUR ORDER AND TRACK DELIVERY AT ANY TIME FROM YOUR ACCOUNT.
ORDER JEREMIE ST.CROIX CARRIERS
DHL AND FEDEX ARE OUR MAIN CARRIERS.
ORDER STATUSES
YOU CAN CHECK THE STATUS OF YOUR ORDER AND TRACK ITS DELIVERY AT ANY POINT FROM YOUR ACCOUNT, BY CLICKING ON THE LINK SHARED IN YOUR SHIPPING CONFIRMATION EMAIL OR IN THE “TRACK MY ORDER” SECTION IN THE FOOTER OF THE JEREMIESTCROIX.COM WEBSITE.
SHIPPING RESTRICTIONS
AT THIS TIME WE ARE UNABLE TO SHIP ORDERS TO GENERAL DELIVERY, P.O. BOXES.
ORDERS MADE TO ANY OF THESE ADDRESSES WILL BE CANCELLED.
THE DELIVERY ADDRESS OF YOUR ORDER MUST MATCH THE COUNTRY/REGION SITE IN WHICH YOU PLACE YOUR ORDER.
RETURN INFORMATION
RETURN PERIOD
YOU CAN RETURN YOUR ONLINE PURCHASE WITHIN 14 DAYS FROM THE DELIVERY DATE: IN THEIR ORIGINAL CONDITION AND PACKAGING (NOT WORN, INCLUDING ALL ACCESSORIES, DUST BAG AND PACKAGING). PLEASE NOTE THAT YOU WILL BE REQUIRED TO PROVIDE THE RECEIPT OR PROOF OF PURCHASE.
IF YOUR RETURN IS ACCEPTED, WE'LL SEND YOU A RETURN SHIPPING LABEL, AS WELL AS INSTRUCTIONS ON HOW AND WHERE TO SEND YOUR PACKAGE. PLEASE NOTE, JEREMIE ST.CROIX IS NOT LIABLE FOR MERCHANDISE RETURNED THROUGH AN ALTERNATIVE CARRIER SERVICE. WE RECOMMEND USING THE PREPAID LABEL PROVIDED.
FEEL FREE TO CONTACT OUR CLIENT SERVICES.
RETURN FEE
RETURN FEE:
ALL RETURNS WILL BE CHARGED A A RETURN FEE, THAT WILL BE DEDUCTED FROM YOUR REFUND AMOUNT.
PLEASE NOTE THAT ANY CUSTOM AND DUTY FEES PAID WILL NOT BE REFUNDED.
EXCHANGE REQUEST
JEREMIESTCROIX.COM DOES NOT OFFER AN EXCHANGE SERVICE.
IF YOU WOULD LIKE TO EXCHANGE YOUR PURCHASE, YOU MAY RETURN THE ITEM FOR A REFUND AND PLACE A NEW ORDER.
REFUND DELAY
YOUR RETURN WILL BE PROCESSED WITHIN 5 TO 7 WORKING DAYS STARTING FROM THE DATE THAT THE JEREMIE ST.CROIX TEAM RECEIVES THE PACKAGE. ONCE YOUR RETURN HAS BEEN ACCEPTED, SAINT LAURENT WILL ISSUE A REFUND WITHIN 7 WORKING DAYS. A CONFIRMATION WILL BE SENT TO YOU BY EMAIL. PLEASE NOTE THAT DURING BUSY PERIODS, THIS MAKE TAKE LONGER.
THE TIME FOR PROCESSINGS RETURNS DEPENDS ON THE PAYMENT METHOD USED.
- CREDIT CARDS:
OUR BANK WILL SEND THE REFUND WITHIN 7 WORKING DAYS OF SENDING THE CONFIRMATION EMAIL.
THEN, THE TIME REQUIRED TO ISSUE THE REFUND TO YOUR CREDIT CARD AGAIN WILL DEPEND ON YOUR BANK.
- PAYPAL:
THE REFUND WILL BE VISIBLE IN YOUR PAYPAL ACCOUNT WITHIN 24 HOURS FROM THE DATE THE CONFIRMATION EMAIL IS SENT.
CAN I BE REFUNDED TO A DIFFERENT CARD THAN THE ONE I USED TO PAY FOR MY ORDER?
FOR SECURITY REASONS, THE REFUND CAN ONLY BE ISSUED TO THE CREDIT CARD USED TO FINALIZE THE PURCHASE.
TRACKING MY JEREMIESTCROIX.COM ORDER
COMMUNICATIONS ABOUT MY ORDER
HERE ARE THE VARIOUS EMAILS YOU WILL RECEIVE ONCE YOUR ORDER IS PLACED, IN CHRONOLOGICAL ORDER:
IF YOU HAVE SELECTED HOME DELIVERY, YOU WILL RECEIVE:
- AN ORDER CONFIRMATION EMAIL
- A SHIPPING CONFIRMATION EMAIL WITH A TRACKING NUMBER AND RECEIPT
YOU ARE LIKELY TO RECEIVE AN EMAIL AFTER YOUR ONLINE PURCHASE EXPERIENCE ASKING FOR YOUR FEEDBACK.
SIMILARLY, IF YOUR ORDER IS DELAYED, YOU WILL BE NOTIFIED BY EMAIL.
PLEASE CHECK YOUR “JUNK MAIL” FOLDER AND ENSURE THAT THE EMAIL ADDRESSES ORDERS@JEREMIESTCROIX.COM AND INFO@JEREMIESTCROIX.COM ARE INCLUDED IN THE LIST OF APPROVED CONTACTS IN YOUR INBOX.
OUR EMAILS WILL THEREFORE NOT BE BLOCKED BY YOUR INBOX’S ANTI-SPAM FILTER IN THE FUTURE. IF THE PROBLEM PERSISTS, PLEASE CONTACT OUR CLIENT SERVICE.
MODIFY OR CANCEL MY ORDER
MODIFYING AN ORDER:
PLEASE NOTE THAT THIS SERVICE IS NOT AVAILABLE. OUR TEAMS WILL BE HAPPY TO ASSIST YOU.
CANCELLING YOUR ORDER:
PLEASE NOTE THAT THIS SERVICE IS NOT AVAILABLE. PLEASE CONTACT OUR CLIENT SERVICE, WHO WILL BE HAPPY TO ASSIST YOU.
TRACK AND PROCESS MY ORDER
YOU CAN CHECK THE STATUS OF YOUR ORDER AND TRACK ITS DELIVERY AT ANY POINT BY CONTACT OUR CLIENT SERVICES OR TRACKING DETAILS PROVIDED BY COURIER.
IF YOUR ORDER IS:
PENDING: THE ORDER HAS BEEN CONFIRMED AND IS BEING PREPARED.
CANCELLED: YOUR ORDER HAS BEEN CANCELLED BY YOU OR DUE TO THE PRODUCT NOT BEING AVAILABLE. IT IS ALSO POSSIBLE THAT THE PAYMENT OF YOUR ORDER DID NOT GO THROUGH.
SHIPPED: YOUR ORDER HAS LEFT OUR WAREHOUSE FOR ITS DESTINATION.
PENDING RETURN: YOU HAVE REGISTERED YOUR RETURN, BUT WE HAVE NOT YET RECEIVED OR PROCESSED YOUR PRODUCT IN OUR WAREHOUSE.
AWAITING CONFIRMATION: PAYMENT FOR YOUR ORDER HAS NOT YET BEEN FINALIZED. A CLIENT SERVICE AMBASSADOR MAY CONTACT YOU SHORTLY TO ASSIST YOU WITH YOUR ORDER.
RETURNED: YOU HAVE RETURNED YOUR ORDER AND OUR WAREHOUSE HAS PROCESSED YOUR RETURN.
DELIVERED: YOUR ORDER HAS BEEN DELIVERED.
NEXT STEPS OF MY PRE-ORDER
A PRE-ORDER IS THE PURCHASE OF AN ITEM THAT WILL SOON BE AVAILABLE TO SHIP.
ON THE PRE-ORDER PRODUCT PAGE, YOU WILL FIND AN INDICATION OF THE ESTIMATED SHIPPING DATE. IF YOUR ORDER INCLUDES BOTH AVAILABLE AND PRE-ORDERED PRODUCTS: PRODUCTS WILL BE SHIPPED IN TWO STAGES.
YOU WILL RECEIVE A CONFIRMATION EMAIL EACH TIME A PARCEL IS SHIPPED.
PRE-ORDER PRODUCTS CAN ONLY BE PURCHASED WITH A CREDIT CARD (VISA, MASTERCARD, AMERICAN EXPRESS, UNION PAY).
PLEASE NOTE THAT APPLE PAY AND GOOGLE PAY, AND PAYPAL ARE NOT AVAILABLE FOR PRE-ORDERS.
JEREMIE ST.CROIX SERVICES
AFTER SALE SERVICES
THE LEATHERS USED IN JEREMIE ST.CROIX PRODUCTS ARE RIGOROUSLY SELECTED IN ACCORDANCE WITH STRICT SUSTAINABLE DEVELOPMENT GUIDELINES. EACH LEATHER HAS ITS OWN PROPERTIES AND NEEDS TO BE MAINTAINED.
WE RECOMMEND THAT YOU KEEP YOUR BAGS OR ACCESSORIES IN THEIR ORIGINAL DUST BAG, AVOID CONTACT WITH ABRASIVE MATERIALS (PERFUME, MAKEUP, CREAMS, OILS, ANTIBACTERIAL HAND GEL), AVOID LONG EXPOSURE TO SUNLIGHT AND HEAT, AND AVOID CONTACT WITH WATER.
PLEASE NOTE THAT WE RECOMMEND AVOIDING CONTACT BETWEEN LIGHT-COLORED ITEMS AND DARK-COLORED CLOTHING.
PLEASE CONTACT OUR CLIENT SERVICE OR YOUR NEAREST BOUTIQUE IF YOU HAVE ANY QUESTIONS REGARDING THE REPAIR OR CARE OF JEREMIE ST.CROIX PRODUCTS.
PLEASE NOTE THAT IT IS STRONGLY RECOMMENDED NOT TO USE GENERIC PRODUCTS THAT COULD DAMAGE THE LEATHER.
CARE INSTRUCTIONS PROVIDED WITH ALL PRODUCTS.
CLIENT SERVICES
JEREMIE ST.CROIX CLIENT SERVICE IS AVAILABLE TO ASSIST YOU WITH ANY INQUIRIES.
WILL BE HAPPY TO ASSIST YOU WITH ANY INQUIRIES BY EMAIL.
JEREMIE ST.CROIX AND YOU
MY JEREMIESTCROIX.COM ACCOUNT
ADVANTAGES OF CREATING A JEREMIESTCROIX.COM ACCOUNT
CREATING AN ONLINE JEREMIE ST.CROIX ACCOUNT ALLOWS YOU TO QUICKLY AND SIMPLY PLACE YOUR ORDER ON JEREMIESTCROIX.COM.
YOU CAN ALSO:
- MANAGE YOUR SUBSCRIPTION TO NEWSLETTERS
- VIEW YOUR ORDER HISTORY
- TRACK THE PROGRESS OF YOUR ORDERS
- UPDATE YOUR DETAILS
FOR YOUR SECURITY, JEREMIESTCROIX.COM WILL NEVER SHARE YOUR PERSONAL INFORMATION WITH A THIRD PARTY.
I CANNOT LOGIN INTO MY ACCOUNT
IF YOU HAVE ALREADY CREATED AN ACCOUNT, CHECK THAT IT IS ACTIVATED BY CLICKING ON “ACTIVATE MY ACCOUNT”.
IF YOU HAVE FORGOTTEN YOUR PASSWORD, CLICK ON THE “FORGOT YOUR PASSWORD?” LINK ON YOUR ACCOUNT LOGIN PAGE AND FOLLOW THE PROCESS TO CHANGE IT.
ADVANTAGES OF BEING SUBSCRIBED TO THE JEREMIE ST.CROIX NEWSLETTER
YOU CAN SIGN UP FOR THE NEWSLETTER AT ANY TIME AT THE BOTTOM OF THE WEBSITE BY ENTERING YOUR EMAIL ADDRESS OR BY CLICKING THE “MY ACCOUNT” SECTION.
YOU WILL BE ONE OF THE FIRST TO DISCOVER OUR LATEST PRODUCTS ON JEREMIESTCROIX.COM.
TECHNICAL ASSISTANCE
OUR WEBSITE IS OPTIMIZED FOR ALL THE LATEST VERSIONS OF MAJOR WEB BROWSERS. PLEASE CHECK THAT THE BROWSERS YOU NORMALLY USE ARE UP TO DATE.
IF YOU ENCOUNTER ANY BROWSING PROBLEMS, WE RECOMMEND THAT YOU:
- DELETE ALL THE COOKIES AND TEMPORARY FILES STORED ON YOUR COMPUTER
- CHECK THAT JAVASCRIPT IS ENABLED
IF YOU ARE STILL HAVING ISSUES, PLEASE CONTACT US PROVIDING THE FOLLOWING INFORMATION:
- YOUR OPERATING SYSTEM (WINDOWS VISTA, MAC OS X, ETC.)
- YOUR INTERNET BROWSER AND ITS LATEST VERSION (CHROME, FIREFOX, SAFARI, ETC.)
- THE URL YOU ARE TRYING TO ACCESS (FOR EXAMPLE, HTTPS://WWW.JEREMIESTCROIX.COM)