Shipping policy
ALL JEREMIESTCROIX.COM ORDERS ARE GIFT WRAPPED IN SIGNATURE PACKAGING AND SHIPPED SECURELY IN A NEUTRAL CARDBOARD BOX.
JEREMIESTCROIX.COM OFFERS THE FOLLOWING DELIVERY METHOD(S):
- STANDARD DELIVERY: 7 TO 10 WORKING DAYS DEPENDING ON LOCATION - COMPLEMENTARY
- EXPRESS DELIVERY: 2 TO 4 WORKING DAYS -
EXPRESS DELIVERY :
FED EX AND DHL ARE OUR MAIN CARRIERS. YOU WILL RECEIVE AN EMAIL WITH YOUR TRACKING NUMBER AS SOON AS YOUR ORDER HAS BEEN SHIPPED.
FOR SECURITY REASONS, YOUR ORDER WILL BE DELIVERED AGAINST A SIGNATURE. THE CARRIER WILL MAKE THREE DELIVERY ATTEMPTS. AFTER THE THIRD ATTEMPT, THE PACKAGE WILL BE RETURNED TO OUR WAREHOUSE.
KINDLY NOTE THAT THE PRODUCTS IN YOUR ORDER CAN BE SHIPPED SEPARATELY AT NO ADDITIONAL COST. IN THIS CASE, YOU WILL RECEIVE A CONFIRMATION EMAIL AS SOON AS EACH PACKAGE IS SHIPPED WITH A DEDICATED TRACKING NUMBER. IF YOU HAVE ANY FURTHER QUESTIONS, PLEASE CONTACT OUR CLIENT SERVICE.
UPON DELIVERY, PLEASE ENSURE THAT THE PACKAGE IS NOT DAMAGED IN ANY WAY.
ANY EXTERNAL DAMAGE MUST BE IMMEDIATELY REPORTED IN WRITING ON THE CARRIER'S DELIVERY DOCUMENTS, UNDER YOUR SIGNATURE, INDICATING THE CONDITION OF THE PARCEL (DAMAGED PARCEL, OPEN BOX, ETC.).
HERE IS A KINDLY REMINDER: ONCE YOUR ORDER HAS BEEN CONFIRMED, YOU WILL NO LONGER BE ABLE TO MODIFY YOUR DELIVERY ADDRESS.
INDEED, AS ALL ORDERS ARE PROCESSED AUTOMATICALLY, WE ARE UNABLE TO MODIFY SHIPPING AND DELIVERY TIMES.
DELIVERIES ARE MADE FROM MONDAY TO FRIDAY, EXCEPT ON PUBLIC HOLIDAYS.
FED EX AND DHL OFFER A DELIVERY RESCHEDULING SERVICE.